BDI

Bank Hapoalim B.M.

Commercial Bank

Profile

Founding Year 1921
Address 50 Rothschild Blvd., P.O.B. 27, Tel Aviv 6100001 - View Map
Phone 03-5673333
Fax 03-5607028
Social Networks
Company Website www.bankhapoalim.co.il
   
   

Managers

Ruben Krupik, Chairman of the Board, Bank Hapoalim B.M.

Ruben Krupik

Chairman of the Board

Dov Kotler, Chief Executive Officer, Bank Hapoalim B.M.

Dov Kotler

Chief Executive Officer

About Bank Hapoalim B.M.


Bank Hapoalim, founded in 1921, is Israel's premier financial institution. Over its 100 years of existence, the Bank has developed a branch network to manage its customer relationships, providing services and advice related to complex transactions and decision-making points in time. As well, the Bank has developed advanced digital capabilities and offers clients personalized, accessible, and intuitive banking services. Apart from its activities in Israel, the Bank also operates abroad through branches, representative offices, and subsidiaries, and correspondent relations with banks around the world. The Bank Hapoalim Group is one of the largest employers in Israel, with over 8,800 employees.
The Bank’s resilience and leadership in the Israeli banking system is reflected in its financial statements. In March 2023, the Bank published its results for 2022, and reported net income of NIS 6,532 million, compared with NIS 4,914 million in 2021, while the net return on equity attributable to Bank shareholders in 2022 was 14.8 percent.
Equity attributable to Bank shareholders at the end of 2022 totaled NIS 46.5 billion, compared with NIS 42.7 billion at the end of 2021.
Bank Hapoalim and the Leading International Rating Agencies:
Moody’s at (A2); Standard & Poor’s at (A), and (A) by Fitch Ratings. In Israel, the Bank is rated by Standard & Poor’s Ma’alot at (AAA) and by Midroog (a subsidiary of Moody’s) at (Aaa).
The Bank Group is active in Israel in various areas of banking and interfaces with the capital markets through three central divisions: the Corporate Division, the Retail Division, and the Financial Markets and International Banking Division.
The Corporate Division serves most of the Bank’s business customers. This Division operates through sectors with broad industry expertise. In the mid-market segment, the Division operates through business centers throughout the country and through the Bank’s branches that provide operational services to its customers.
The Retail Division serves households, private banking, small businesses, and foreign residents, through over 160 branches, 14 investment advisory centers – Poalim INVEST, and two mobile branches that offer clients service points (approximately 60% of them are in nursing homes/sheltered housing and senior citizen centers). These services join a variety of direct channels including devices for self-service in branches and client centers throughout Israel, “Poalim on the Internet,” “Poalim on the Mobile Phone,” “Poalim by Phone” call center, the “PRO” center – a premium digital for clients with a digital orientation, a voice system for receiving information and transactions (IVR) and inquiries through the social networks.
In addition, the Bank has increased the use of the meeting coordination services with bankers, and has added additional channels for meeting to enable customers to coordinate a high-quality, personal and professional meetings. The Bank also added tellers throughout its branches, so every branch has at least one teller for customer support and digital empowerment.
As part of the Bank’s perception of customer service and social responsibility, it considers accessibility to people with disabilities as a significant and business-required issue. Under the concept of the Bank’s service, all bank services are extended to people with disabilities, and accessibility is considered when developing new products and processes.
The Financial Markets and International Banking Division coordinates the Bank Group’s operations in most areas of the capital markets, in Israel and abroad, including brokerage services, securities custodianship, currency and derivatives trading services, research and consulting, services to financial asset managers, portfolio management, investment banking, underwriting and security issuance management.
Foreign Operations 
In addition to operations in Israel, the Bank Group operates abroad in the business sector and is deployed in Israel, a New York branch, Hapoalim Switzerland representative office and Bank Pozitif Turkey. The main business activity abroad is carried out through the New York branch, which focuses on providing comprehensive banking services to Israeli companies operating in the United States as well as for local companies and customers. The services include providing credit to local and foreign borrowers, foreign trade, deposits and transaction room services. The New York branch also allows its customers deposit insurance by the FDIC.
Professionals Who Work For You 
The Bank serves the largest number of customers in Israel’s banking system, with over 2 million customers. The broad range of the Bank’s customers requires adjustment and diversification of the basket of products and services that the Bank offers to the public, and constitutes an engine for the Bank’s commitment to personal and professional service.
Business Strategy
At the end 2022, the Bank’s Management and its Board of Directors approved a multi-annual strategic plan for 2023-2026 aimed at reinforcing the position of Bank Hapoalim as a leading bank in Israel. The principles of the plan support continued responsible growth, preservation of the Bank’s leadership, and a leap forward in customer service. The plan is focused on performance, value for customers, optimal utilization of infrastructures and resources, and development of differentiating and influential innovation.
The plan builds on the successful implementation of the Bank’s growth strategy for its core activity in 2021-2022, reflected in material improvement in its business results and significant business momentum.
The Poalim 2026 plan is built upon three pillars: 
a. Strengthening the leadership of Bank Hapoalim in core banking 
The strategic plan sets the goal of leveraging and strengthening the leadership of Bank Hapoalim as a universal bank in Israel, in core banking products for retail customers (focusing on the sub-segments of private banking and small businesses) and business customers (focusing on infrastructure, syndications, real estate, and hi-tech) and in the capital market.
b. Optimizing the use of resources and enhancing productivity 
Optimizing the use of resources and enhancing productivity concerns a number of content areas, including financial resources, technologies, and human capital, as well as streamlining of business and operational processes.
As an additional growth engine, the Bank is accelerating the implementation of agile methodologies and the operation of human resources based on the “team” model. This process, in which the Bank is a leader in the business arena, will lead to the close integration of technological and business functions at the Bank, to improve and shorten time to market and delivery as a competitive advantage, allowing rapid launch of products, diversified services, and development of innovative value offers for the Bank’s customers, on a par with leading global banks.
c. Differentiating and influential innovation
The innovation element is aimed at creating differentiation by promoting solutions in the areas of service, operations, and products by means including investment in technologies and collaboration with third-party companies, as a way of supporting the attainment of the objectives of the strategic plan.
Along with its business leadership and initiatives in the economic and digital field, Bank Hapoalim also considers itself committed to active involvement in society and the community.
In its activities for the community, the Bank focuses on hundreds of projects that strengthen employment, financial education, education, economic resilience, and reduce gaps among hundreds of thousands of people, children and youth from all parts of the country. This extensive activity takes place while creating partnerships and supporting NGOs and social organizations and is expressed in social involvement, financial donations and “worth money” donations, funding and conducting workshops of the Center for Financial Growth, and extensive volunteer activities of the Bank’s employees and managers. This year, the public chose the Bank as the leading organization in social action and contribution to the community among all business organizations in Israel, according to a survey conducted by C.I. in January 2023. The Bank’s total social investment in the community in 2022 stands at NIS 38 million and creates an impact that changes reality for broad circles in Israeli society.
Environmental, Social and Corporate Governance (“ESG”) Activities
As a leading financial and influential concern, Bank Hapoalim is committed to dealing with the climate crisis. In the past year, the Bank significantly increased its financing and investments in projects that promote a green environment while reaching the goal set for 2030. Out of a desire to continue creating a significant impact in the coming years as well – the Bank also increased its targets for investments and financing of green projects. The Bank’s activities and influence in the environmental, social, and corporate governance fields are expressed yearly in its high ratings in local and international ESG indices, placing the Bank in line with leading global banks in the field. The Bank’s extensive activity in the field resulted in higher rankings in the field in 2022.
The Bank’s activities and its influence on environmental, social, and corporate governance are expressed yearly in its high ratings in international ESG indices and position the Bank among the leading global banks in the field. The Bank is positioned at the top of the local ESG ratings:
“Maala” Rating – The Bank led, and for the fifth consecutive year, the 2022 Maala ESG Index ratings from among all companies in the Israeli economy, and holds the “Platinum Plus” rating, and an ESG rating of AAA.
Entropy Rating – The Bank leads the Entropy ESG rating among all companies in the economy and is at the top of the ESG 100 Entropy index.

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