Since 2011, Office Depot Israel is owned by the Ha'Mashbir Holdings Group, and operates as a franchisee of Office Depot International. Israel was the first country to which Office Depot International ventured beyond US boundaries. The company is involved in the import, trade and marketing of office supply products, and a wide range of technology products such as computers, printers, screens, GPS systems MP3 players etc. Another area of corporate involvement is furniture for the office and the home office environment. The company offers a private brand in each of the categories mentioned above.
Line of Business
Sale of technology products, office equipment and furniture for the office and home office work environment
The franchise granted to Office Depot Israel, gave it the right to use Office Depot International global purchasing center. Office Depot International's strength serves Office Depot Israel in the purchase of products and quality control. Thanks to Office Depot's massive purchasing power, its customers can be certain that the products sold at its stores, by catalogue and on the website, are high-standard premium products purchased from credible suppliers at competitive prices.
Three Marketing Channels
Office Depot Israel has three primary marketing channels:
1. Chain of stores – Office Depot Israel currently has 58 stores in Israel, extending from Karmiel in the north to Eilat in the south, including 5 Dyonon branches that are located at universities and colleges throughout Israel. The company intends to open two new branches during 2012. All company stores offer a comprehensive solution in terms of office supply, furniture, and technology combined with service and training that meets world-class standards. Following the establishment of digital printing services in four branches in 2011, during 2012 the company expects to offer digital printing services in five additional branches. The Office Depot printing service provides a wide range of high quality print products such as business cards, receipts, stampers, a wide range of binding possibilities, etc., all without quantity restrictions.
2. Sales channel to business customers in the form of a large call center complete with sales and service teams to receive orders and provide assistance to business customers. In addition, because of the demand, this year Office Depot launched a new service of personal support, which assigns a personal account manager to its business customers. The manager, together with the customer, considers any unique needs, while providing an exceptional and effective service experience.
3. Web site for online orders – Office Depot's online ordering system operates for private clients, companies, and large organizations that order their products through a personal budget management system. During 2012, Office Depot will launch a new site for the business sector, which will offer a comprehensive solution to customer needs, through the most advanced technological platform and an easy to use and convenient web interface.
Office Depot's new Home and Logistics Center
Office Depot has established its new headquarters and logistics center in Modiin. This is an advanced and modern center which was built according to world standards for logistic centers. The logistics center operates a supervised and efficient distribution network, which allows the company to provide better service to its customers. Office Depot offers a wide range of over 12,000 items, from staplers to computers, from pencils to prestigious furniture units. Business customers that order their supplies through the direct channel, benefit from a distribution network, which provides service up to their doorstep, with a stress on meticulous attention to quality and packaging. Delivery is on the business day following the order.
Office Depot Israel cooperates with a number of social organizations such as Variety, the "Latet," "Aleh," "Ilan" Associations, as well as "College for All." It has also established programs for fundraising activities among its customers.
Excellence and International Standards
Today's sophisticated, commercial, dynamic, and competitive environment requires a company that is the market leader in office supplies to maintain a very high level of excellence and international standards. Office Depot has set industry- leading standards with an emphasis on the company's values - customer focus - quality customer service that satisfies customer needs with careful attention to their needs. A culture of innovation with creativity, but ready for calculated risks. Leadership that requires it to be the most professional in its field. Fairness because of its openness, honesty and trust, with colleagues, customers, suppliers and shareholders. Commitment to continuous gains for investors and shareholders through personal commitment, collaboration and shared leadership. Inclusion and synergy while respecting each opinion, belief, culture and background of its colleagues, customers and suppliers. The company employs a professional and experienced team at each division and departments and encourages commercial flexibility. In this way the company can provide creative solutions for its customers.
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ADDRESS 1 Tzela Hahar St., Modiin TEL 972-3-6176422 FAX 972-3-5788188 E-MAIL firstname.lastname@example.org WEBSITE www.officedepot.co.il